Larry R.
1/5
I am very disappointed in our experience with Campers Inn Leesburg. We purchased a 2024 Gretch Strada Ion. I think Gretch makes a very good RV and we are very happy with Gretch’s responsiveness and support. I fully understand that RV’s have issues and repairs are part of ownership, but this review is really focused on Campers Inn Leesburg and how they interacted with us as customers. As part of the agreed upon price with Campers Inn Leesburg Florida, there were 5 deliverables from Campers Inn 1) A wheel alignment was obviously needed as noted in our test drive. 2) A rattle in rear cabin near an outlet needed repair. 3) The headliner above the drivers cabin was sagging 4) A spare tire was to be added UNDER the van 5) arm rests were to be added to the outside of each captains chairs. Tyler agreed to provide all 5 components as part of the purchase price. I was told the wheel alignment was completed. When we took the van to my local Mercedes Dealer (trusted Mercedes dealer via other Mercedes purchases), they noted it was badly out of alignment and required 2 new tires on the front along with Camber bolts ($2650 cost to me) and replacement of the wheel well cowling (which when I asked Tyler to address, said it was a Mercedes issue) and nothing to do with Campers Inn. The arm rests were ordered and we were told they were wrapped in matching leather by Gretch but when we drove 3.5 hrs to Campers Inn they were not wrapped and they could not be installed due to lack of space. (bad idea by Allen and Tyler told me he fired him). The spare tire was to be mounted under the van, but without consulting us they mounted it to the back door of the van (it now interferes with my storage boxes). They also put flat grey hinges on to support the spare tire that don’t match the color of the van and said that we needed to have them painted to match. The headliner is still sagging. The rattle in the rear cabin was the only item delivered by Campers Inn properly on our agreement. We waited 6 weeks to pick up the van after the purchase was completed to have these items provided only to be disappointed by Tyler’s attitude and lack of willingness to deliver on his parts’ of the agreement. Tyler did not want to communicate (avoiding phone calls and texts on multiple occasions) and when he did respond, he continually told us he was getting the list completed when he was not. He said I have been at “RV shows” so things are delayed. If I owned this dealership, Tyler would no longer be in my employ. He responded very immaturely to my disappoint in his delivery on his parts of the deal. Having spent many hours at the dealership waiting for repairs that never materialized I talked with multiple staff members. It’s clear to me, that Tyler needs some internal 360 feedback if he is to remain at the helm of this dealership. He needs to hear what his team members think of his performance and leadership. Mike Burkhalter from the service department tried to help us work through the issues we had but in the end he was not able to deliver on the promises made by Allen and Tyler. We will not going to be back to Campers Inn again for service, parts or RV’s in the future.
