Pacific Place Apartments - Los Angeles, California

Tina T.

I was busy with work and also looking for a new apartment to relocate to. Susan Pool was so helpful, efficient and always professional. She was happy to answer any questions and timely responded to my email or call requests even at non-business hours, guided me step by step through the application and move-in process. Other staff who work on reviewing my applications or follow-up with my application appears to be timely and professional too. Due to change in work schedule, I ended up cancelling the lease before moving in and received helpful guidance and so even I am very busy I should write a good review here.

Alexander G.

I lived in these apartments for exactly a year. The only good thing was the fairly modern renovation in the unit.

The negatives:

1. The fire alarm constantly goes off at night.
2. Packages get stolen, even though there are five cameras in the locker room and two outside, yet management refuses to investigate.
3. Noise from the airport and the intersection of two freeways creates constant background noise.
4. Along La Cienega, there are homeless people and drug addicts, along with trash and a terrible smell.

Jasmine B.

Decent apartments but overpriced for the space and how inexperienced the janitors (except for one hard worker) are with keeping up the complex at times. Also not a lot of responsible pet owner residents, a huge amount of dog fecal all over the dog area literally from one side to another and urine through the hallways in the building. Depending on the time of day vendors working on unoccupied apartments will park in residents payed for spots and smoke cigarettes inside the building which is prohibited. If your don’t have kids this a alright place with the fire alarms going off periodically. And if you move in CHECK EVERYTHING IF ITS NOT BRAND NEW. Especially the fridge! After a year of back and forth with maintenance showing them the fridge leaks spoiling milk in 2 days they finally replaced the fridge. Nice gentlemen but tried making me feel stupid about the fridge door is heavy or I don’t close it well? Definitely had to dominate the conversation the 3rd visit because I was tired of waiting by all week for maintenance. The “cleaning” they do before you move in will not be sufficiently they just paint over everything so DEEP CLEAN BEFORE YOU PLACE ANYTHING INSIDE. They paint over debris as well.

Response to my post:
I have already put in service request for the lack of cleaning outside the apartments throughout the halls that has been accumulated there are 3 janitors cleaning one elevator a day (only one is can get it down while the other 2 can tag team the floors) and I still stand by the lack of cleaning they “have” their workers do before a new move in. Prior to me and my husband settling in the day of move in I cleaned and found plenty of “debris” from the prior neighbor. Example: bathroom fridge stove and several cabinets with hair. I don’t mind cleaning before a move in but was a bit much but necessary with how the clean it should be prior to move-in.

Update: from the last time I post this review it hasn’t really been better in the apartment complex.
Cons 1) In building 2 it has been several months one of the elevators stopped working (someone wrote on the notice it has been 3 months wow), 2) the management put the liability of unwanted visitors entering the premises via garage or front doors on the residents. Unless you plan on pushing or blocking someone physically it really seems unlikely chance it doesn’t work. 3) recent break in apartments and cars after certain hours 4) resident parking (80 per month) is not guaranteed because of the visitors and vendors taking the spots of residents. 5) NOT FAMILY FRIENDLY was about 3 years ago but now that we have our little one: constant concrete drilling unit remodeling, loud management member giving tours, people smoking joints/ a ton of cigarettes in apartment complex and even garage setting off piercing alarm. Section 8 has its benefits but there is a few bad apples that don’t respect the property or walk around weirdly.
Pros: Susan is great! Love her ❤️ Pool is cleaned Mondays and now 2x a week during summer but people take dogs to the area so careful of poop. Washer and Dryer units!

Mattie R.

Our washer was broken (making horrible noises). We put in a maintenance request and it was completed with a new washer the next day. Great experience for us! Thank you Francisco and Miguel.

Mitchell V.

I have never before written a review for any place I've lived, but Pacific Place deserves a thorough one.

Last autumn, the building's fire alarm would go off regularly, sometimes more than once a week. It got so bad I started a spreadsheet to track occurrences. Between September and December the fire alarm went off more than 15 times while I was home.

Despite being a "non-smoking" complex, we lived next to a cigarette smoker and smoke would come through our vent. We asked about this 4 times to 4 different employees, and nothing was ever done.

The water was shut off for maintenance (with 24 hours notice) at least 3 times. Never in my previous decade of apartment living has my water been shut off.

At one point, my code to enter the building suddenly stopped working. Apparently, management had changed it without informing me. I had to email the office to get a new code. I asked whether this change had been communicated anywhere, and never received a response.

The package room is a free-for-all with no actual security. We once got an email about "numerous package thefts at our community" but again no actual changes were made. Finding our packages was often a lengthy search.

The elevators weren't working a surprisingly high percentage of the time. One of the elevators sometimes made a very loud "bang" upon reaching the top floor, and this noise persisted for at least several weeks.

The jacuzzi was drained and roped off when we moved in. We were told it "will be fixed". It was only refilled and usable a couple months before we moved out, so almost a full year later. The swimming pool itself wasn't ever very clean, being replete with the scattered bodies of dead insects.

Upon moving out, the payment website said we owed a full month's rent for the one extra day we were staying (we moved out on the 1st of the month). Either they didn't know how to change this (incompetence) or knew how and didn't (laziness).

After we moved out, they attempted to charge us an additional $389 in fees for items that weren't listed on our pre-move-out inspection. I believe this is illegal under California law. It took over a dozen emails back and forth and four phone calls to get them to remove this fee (it was the EquityResidential corporate office who removed it in the end, not Pacific Place).

Basically everywhere you turn you will find incredible signs of mismanagement.

This was by far the worst apartment I have ever lived in. I strongly recommend looking elsewhere.

lamarr W.

Susan Poole was very helpful through out this entire process equity is lucky to have her. Susan answered all my questions and provided me with the best options and best service highly recommend Susan if you are looking for an apartment

Afroza S.

The gate by the La Cienega Boulevard remained open (as well as broken) mostly. After leaving that place, I easily entered several times. What is the point of this high rent then? The fire alarms used to ring quite often. I used to work out in my apartment; the manager literally threatened me for making noise. She could have said that politely; I would be careful anyway.

Claire M.

Can’t say enough how great it is living here! It was extremely low fuss starting out renting here, which we did from across the country. The complex is very lush and clean. It’s quiet, pet friendly, and relaxing.

Interiors are spacious and neutral, with a washer & dryer, dishwasher, and full walk in closet! I believe some kitchens differ in color scheme. It does have carpeting, which I was apprehensive about but I didn’t realize it could be so nice. There’s even a Nest within the unit! Plus, my parking spot is nicely right underneath my apartment, by elevator.

The only change I’d love to see is that it would be great to be able to recycle easier rather than bringing recycling to the P1 trash rooms.

Overall, love my home and I’m grateful to have found this place!