Palo Alto Place Apartments - Palo Alto, California

Ian W.

I’ve lived here approximately a year, and I have found the staff to be very friendly, professional, responsive and adept. The amenities are a big plus, and also include a pair of ChargePoint chargers in the front parking lot. The kitchens have nice lighting, and the appliances are modern/updated. It’s a friendly area to walk in; close to school, restaurants, and parks. It can be tough to make an apartment feel like home, but somehow that magic has happened here.

hys

I stayed in this apartment for one year. I would recommend avoiding this apartment. The management is quite disorganized and never available, there was a thief stealing packages for months (who lived in the building!), the units have poor sound insulation, and the building is just very old. When you tour the apartment, don’t let them fool or impress you with the thin veneer of renovation that they have done.

On the day we moved in, the apartment was dirty, and there were clear signs of the previous occupant. Moreover, the microwave was severely dented and would not close properly (a health hazard), and the bathroom fan was broken. We immediately requested that the management fix microwave and the bathroom fan. However, it took them more than six month to fix the microwave. The bathroom fan was never fixed.

Generally, anytime something broke down in the apartment (which was often— this is quite an old building), it took an inordinate amount of time and effort to fix. I learned to contact them as little as possible.

The sound insulation is quite poor in the building in general. You can hear people in the hallway when inside the apartment. They can also hear you. We can hear the clacking of our upstairs neighbors when they walked on top of us. It was much louder than I am used to. Worst of all, we could hear the snoring of our neighbor (through the wall!). This is not a normal apartment building.

There was a thief who was stealing packages for months in the building. We had an Apple product stolen from us, which was delivered to our door. Later it was found that the thief lived in the building.

By the third month of my stay, I was desperate to leave. If you care about your sanity, avoid this apartment.

Tom K.

We have been living here since 2020 and I absolutely love the service, our apartment, and the neighborhood.

Ellie C.

We took a tour of the lovely Palo Alto Place Apartments and the leasing agent Jessica was terrific. She was warm and friendly and so knowledgeable. Her guidance is certainly a factor in our considering to move from out of town to this apartment complex. Thanks, Jess

Jack C.

I would highly recommend this fabulous community at Palo Alto Place Apartments. The management team is dedicated and responsive to all of our concerns. A great family environment and a pleasure to deal with. We are grateful to have the opportunity to provide services to such a fine complex. Five Stars!

Henry S.

We lived at Palo Alto Place in a 2-bedroom apartment for two years. Moving in was straight forward, no hidden fees or hidden cost. Apartment was very nice, spacious, clean with high-end appliances. Washer and dryer in apartment included. Laminate wood flooring in common areas and carpet in the bedrooms.

Pool and the pool area is always clean. BBQ grill always has gas and working great. Plenty of room to entertain friends and family.

Apartment manager Moises is great, friendly, helpful and very knowledgeable. He immediately took care of any issues we had within the apartment. He also took care of any issues we reported in the outside common areas. He organizes community events to get everyone in the complex together.

Palo Alto Place was somewhere we felt comfortable and happy to call home. Living here felt like we were living with family. Everyone takes care of each other. I highly recommend living here.

Mr. J.

Really responsive management team and nice quiet building with good amenities. The maintenance tech, Todd, is really on top of it. I had an HVAC issue and he responded in 15 minutes and had the issue corrected in under 24 hours. Kudos!

Sundeep

They don’t allow tours on Sundays and Mondays and they have a useless AI bot that keeps emailing you to schedule even though you tell it the days don’t work for you.

The fact that they only allow tours on select days is classist as only someone who can work from home or have a very flexible schedule would be able to tour with you. It would be different if you at least made an effort to accommodate tours for those that can’t visit you on your tour days.